Customer Service - Level 2 Certificate
Providing exceptional customer service is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience.
This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance. You will also gain valuable insights into effectively marketing products and services.
BENEFITS:
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
ATTENDANCE:
This course is delivered on a Flexible Learning basis over a twelve-week period. You will be assigned an assessor who will be able to provide additional help and support if required but all learning will be completed and submitted remotely through an on-line learning platform. Your assessor will provide feedback and advice on all work submitted and will assess your full qualification through to the end of learning.
Customer Service - Level 2 Certificate
Providing exceptional customer service is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience.
This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance. You will also gain valuable insights into effectively marketing products and services.
BENEFITS:
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
ATTENDANCE:
This course is delivered on a Flexible Learning basis over a twelve-week period. You will be assigned an assessor who will be able to provide additional help and support if required but all learning will be completed and submitted remotely through an on-line learning platform. Your assessor will provide feedback and advice on all work submitted and will assess your full qualification through to the end of learning.
Entry Requirements
There are no specific prior learning requirements for this qualification. It will be beneficial if you have Level 1 English and feel competent with using IT.
Eligibility:
- You must currently live in England
- You must have been resident in the UK/EU for 3+ years, for purposes other than study
- You must be over the age of 19
- You must not be on an apprenticeship
Details
This course is made up of seven units:
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
- Understand how to communicate with customers
- Understand how to develop customer relationships
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop working relationships with colleagues
Work Experience
As this qualification is knowledge only, you do not need to be working or undertaking practical placements to take this qualification. However, if a work placement is a required for your course, the College will support you in completing a DBS application.
Progression
Learners who achieve this qualification could progress to:
- NCFE Level 2 Diploma in Customer Service
- NCFE Level 3 Certificate in Principles of Customer Service
- NCFE Level 3 Diploma in Customer Service
- NCFE Level 4 NVQ Diploma in Customer Service
Related Flexible Learning courses:
- Business Administration
- Business Improvement Techniques
- Business Start Up
- Customer Service
- Data Protection and Data Security
- Lean Organisation Management Techniques
- Retail Operations
- Team Leading
- Warehousing and Storage
- Workplace Violence and Harassment
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